
Meet the hospitality persona
You see technology as the key to unlocking seamless guest experiences.

About this persona

You’re a hotelier who is genuinely excited about what technology can unlock. For you, innovation is about working smarter and ensuring guests receive a seamless experience.
A growing share of hoteliers now plan to invest in AI and automation to enhance efficiency, and you’re firmly in that camp. Across the industry, investment is accelerating, with most hoteliers planning to commit over $100,000 to AI as they modernize operations and prepare for the next phase of growth.
Travelers increasingly value choice and convenience, from how they check in to how they pay, with one in ten travelers now preferring to pay using a digital wallet. For you, the goal is balance — using technology to speed up the simple moments so your team can focus on the meaningful ones.
Key insights
22%
say AI will be the most transformative technology in 5 years
$320K
average spend being earmarked for AI in 2026
69%
of travelers say they rely solely on AI search summaries
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Travel Dreams 2026
Unlock the full research—methodology, markets, and practical takeaways for hospitality and travel tech leaders.
Curated for this persona