
Meet the hospitality persona
You blend style and substance to craft experiences guests can’t get anywhere else.

About this persona

You’re always thinking beyond filling rooms — about how to craft unique and memorable experiences. You constantly look for ways to leverage emerging trends and integrate them into offerings that guests can’t get anywhere else, allowing your property to stand out in a truly crowded market.
Today’s guests value personalization and creativity. From solo travelers seeking adventure to business guests wanting flexibility, your goal is to design packages and services that feel tailored, relevant, and meaningful.
Our research shows that the sustainability credentials of a hotel are important to 75% of travelers when they consider booking. Differentiators like this allow you to express your brand personality while deepening the guest’s connection to the destination.
Key insights
41%
have created packages for concerts, cultural events, or TV shows
75%
of travelers consider sustainability when booking
44%
see social events as the greatest non-room revenue opportunity
Explore other personas
Travel Dreams 2026
Unlock the full research—methodology, markets, and practical takeaways for hospitality and travel tech leaders.